Terms and Conditions

Effective Date: July 31, 2026

Welcome to Quetzal Food Truck. By accessing or using our website, placing an online order, or using our online ordering services, you agree to these Terms and Conditions.

Online Orders

When you place an order through our website, you agree to provide accurate and complete information. This may include your name, phone number, email address, pickup or delivery selection, payment information, and delivery address when applicable.

All orders are subject to menu availability, business hours, payment authorization, and acceptance by Quetzal Food Truck.

We reserve the right to refuse or cancel an order when an item is unavailable, the information provided is incomplete, payment cannot be processed, or a technical or pricing error occurs.

Pickup Orders

For pickup orders, the estimated pickup time is provided for convenience only.

Actual preparation time may vary depending on order volume, kitchen capacity, item availability, staffing, equipment issues, and other circumstances.

Please arrive at or near your estimated pickup time. Customers are responsible for picking up their orders from the location selected or provided during checkout.

Delivery Orders

Delivery may only be available when offered through our website.

Delivery orders may be subject to a delivery fee based on distance, delivery area, order size, third-party delivery charges, or other applicable settings.

Delivery availability is not guaranteed for every address. If an address is outside our delivery area, the order may be declined, canceled, or changed to pickup after we contact the customer.

Estimated delivery times are estimates only and may vary because of weather, traffic, order volume, kitchen delays, address problems, driver availability, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate delivery address, apartment or unit number, entry instructions, and a working telephone number.

Order Accuracy

Please review your order carefully before submitting it, including:

  • Selected menu items
  • Protein and ingredient choices
  • Add-ons and special instructions
  • Pickup or delivery selection
  • Contact information
  • Delivery address
  • Order total

Once an order has been submitted or preparation has started, changes may not always be possible.

Special instructions are requests and are not guaranteed. Additional charges may apply when a requested change requires additional ingredients or menu options.

If you notice a problem with your order, contact Quetzal Food Truck as soon as possible at +1 (502) 277-7481.

Menu Items and Availability

Menu items, ingredients, portion sizes, preparation methods, prices, and availability may change without notice.

Product photographs are provided for illustrative purposes. The appearance, presentation, size, or packaging of the food you receive may vary from the photographs displayed on the website.

We may substitute or remove an unavailable ingredient when appropriate. When the substitution would significantly change the order, we may attempt to contact you before preparing it.

Pricing, Taxes, and Fees

Prices, taxes, delivery charges, service fees, and other applicable charges may change at any time.

The applicable order total will be displayed during checkout before the order is submitted.

We reserve the right to correct pricing, calculation, menu, discount, or system errors. An order affected by an obvious error may be canceled, refunded, or adjusted after we contact the customer.

Discounts and promotional offers may be subject to expiration dates, product restrictions, minimum purchases, location restrictions, or other conditions.

Payments

Available payment methods will be displayed during checkout and may include online payment, cash at pickup, cash on delivery, or other available options.

Online payments may be processed by third-party payment providers. Quetzal Food Truck does not directly store complete credit- or debit-card numbers on its website.

Orders requiring online payment may not be accepted until payment authorization is successfully completed.

We are not responsible for delays, declined transactions, duplicate authorization holds, or other issues caused by banks, card issuers, payment processors, or third-party payment systems.

Tips

Customers may have the option to add a tip during checkout.

Tips are voluntary unless clearly disclosed otherwise. Any selected tip will be included in the order total displayed before the order is submitted.

Cancellations and Refunds

Because food orders may be prepared shortly after they are received, cancellations are not guaranteed after an order has been submitted.

An order may not be eligible for cancellation or a full refund once preparation has started, ingredients have been used, or the order has been completed.

Refunds, replacements, credits, or other adjustments are reviewed individually. Contact us as soon as possible if:

  • You received the wrong order
  • An item is missing
  • The order was not delivered
  • The food arrived damaged
  • You were charged incorrectly
  • There is another significant problem with your order

We may request photographs, order information, receipts, or other details needed to investigate the issue.

Approved refunds may take additional time to appear, depending on the payment provider and financial institution.

Food Allergies and Dietary Requests

Customers are responsible for informing us about food allergies, sensitivities, dietary restrictions, or ingredient concerns before submitting an order.

Our food may be prepared in shared cooking, storage, and preparation areas. Cross-contact with allergens may occur.

We cannot guarantee that any menu item is completely free from allergens, including milk, eggs, wheat, soy, peanuts, tree nuts, fish, shellfish, or sesame.

Customers with serious or life-threatening allergies should contact us before ordering and use their own judgment when deciding whether to purchase or consume our food.

SMS Order Notifications

When you provide your phone number and expressly agree to receive text messages during checkout, you consent to receive transactional SMS messages from Quetzal Food Truck related to your order.

Messages may include:

  • Order confirmations
  • Order preparation updates
  • Order-ready notifications
  • Pickup instructions
  • Delivery status updates
  • Customer-service messages related to your order

Message frequency varies depending on your order activity. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at +1 (502) 277-7481.

Consent to receive text messages is not a condition of purchasing food or services.

Transactional SMS messages are not used for marketing unless you separately and expressly agree to receive promotional messages.

Customer Responsibilities

You agree not to:

  • Submit false, incomplete, or misleading information
  • Place fraudulent or unauthorized orders
  • Attempt to avoid payment
  • Misuse promotional offers or discount codes
  • Interfere with the operation or security of the website
  • Attempt to access restricted systems or information
  • Introduce viruses, malicious code, or harmful technologies
  • Use the website for unlawful purposes
  • Copy or exploit website content without authorization

We may restrict access, cancel orders, or take other appropriate action when we reasonably believe the website or ordering system is being misused.

Intellectual Property

The Quetzal Food Truck name, logo, website design, photographs, graphics, menu content, and other original materials displayed on the website may be protected by intellectual-property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially use these materials without prior permission from Quetzal Food Truck or the applicable rights holder.

Third-Party Services

Our website may use or connect with third-party services, including:

  • Payment processors
  • Delivery providers
  • Mapping services
  • SMS providers
  • Website-hosting services
  • Analytics providers
  • Social-media platforms

Your use of a third-party service may also be governed by that provider’s terms and policies.

Quetzal Food Truck is not responsible for the availability, security, actions, errors, or policies of independent third-party providers.

Website Availability

We try to keep our website and ordering system available and accurate, but uninterrupted or error-free service is not guaranteed.

The website or ordering system may be temporarily unavailable because of maintenance, internet outages, software problems, security incidents, equipment failures, third-party interruptions, or other circumstances.

We may modify, suspend, or discontinue any website feature or ordering option without prior notice.

Limitation of Liability

To the fullest extent permitted by applicable law, Quetzal Food Truck will not be responsible for indirect, incidental, special, exemplary, or consequential damages arising from:

  • Use of or inability to use the website
  • Ordering-system interruptions
  • Inaccurate pickup or delivery estimates
  • Third-party payment or delivery services
  • Unauthorized access caused by circumstances outside our reasonable control
  • Customer-provided information that is incorrect or incomplete

Nothing in these Terms and Conditions excludes liability that cannot legally be excluded or limited.

Privacy

Your use of the website and online-ordering system is also subject to our Privacy Policy.

Please review the Privacy Policy to understand how we collect, use, disclose, and protect personal information.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes to our website, ordering services, business practices, or legal requirements.

Updates will be posted on this page with a revised effective date. Your continued use of the website after an update means you agree to the revised Terms and Conditions.

Contact Us

For questions about these Terms and Conditions or assistance with an order, please contact:

Quetzal Food Truck
Phone: +1 (502) 277-7481
Website: quetzalfoodtruck.com