Privacy Policy

Effective Date: July 31, 2026

Quetzal Food Truck respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an online order, contact us, or sign up to receive order notifications.

Information We Collect

When you place an order or use our website, we may collect:

  • Name
  • Phone number
  • Email address
  • Billing and/or delivery address
  • Order details
  • Payment method information
  • Delivery or pickup preferences
  • Communications you send to us
  • Website usage information, such as browser type, device type, IP address, and pages visited

We do not sell or rent your personal information.

How We Use Your Information

We may use your information to:

  • Process and prepare your food order
  • Confirm your order
  • Contact you about your order
  • Send order status notifications
  • Provide pickup or delivery updates
  • Calculate delivery fees and estimated delivery times
  • Process payments
  • Prevent fraudulent transactions
  • Improve our website and online-ordering experience
  • Respond to questions and customer-service requests
  • Comply with legal, accounting, security, or business requirements

SMS Order Notifications

When you provide your phone number and expressly agree to receive text messages during checkout, you consent to receive SMS messages from Quetzal Food Truck related to your order.

Messages may include:

  • Order confirmations
  • Order preparation updates
  • Order-ready notifications
  • Pickup instructions
  • Delivery status updates
  • Customer-service messages related to your order

Message frequency varies depending on your order activity. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at +1 (502) 277-7481.

Consent to receive text messages is not a condition of purchasing food or services.

We do not use transactional SMS order notifications for marketing unless you separately and expressly agree to receive promotional messages.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in information and consent will not be sold or shared with third parties, except service providers that are necessary to operate and deliver the SMS notification service.

Payment Information

Payments may be processed through third-party payment providers.

Quetzal Food Truck does not directly store complete credit- or debit-card numbers on its website. Payment providers may collect and process payment information according to their own terms and privacy policies.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep products in your shopping cart
  • Remember website preferences
  • Maintain account or checkout sessions
  • Improve website performance
  • Analyze website traffic
  • Prevent fraud and improve security
  • Improve the customer experience

You may disable cookies through your browser settings. However, some parts of the website, shopping cart, or checkout process may not function properly without cookies.

Sharing of Information

We may share limited personal information with trusted service providers when necessary to operate our business, including:

  • Online-ordering and website providers
  • Payment processors
  • Delivery and mapping providers
  • SMS notification providers
  • Website-hosting providers
  • Analytics and security providers
  • Professional advisers when required for legal or accounting purposes

These providers may only use the information as necessary to provide their services to us.

We may also disclose information when required by law, court order, legal process, or when reasonably necessary to protect our customers, business, website, or legal rights.

Data Retention

We may retain order and customer information for as long as reasonably necessary to:

  • Complete and document transactions
  • Provide customer support
  • Maintain business and tax records
  • Prevent fraud
  • Resolve disputes
  • Comply with legal requirements

Information that is no longer reasonably necessary may be deleted, anonymized, or securely stored as required by law.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information.

However, no website, payment system, electronic storage system, or internet transmission can be guaranteed to be completely secure.

Your Choices

You may contact us to request that we update or correct personal information associated with your orders.

You may opt out of SMS messages by replying STOP.

You may also control or disable cookies through your browser settings.

Children’s Privacy

Our website and online-ordering services are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that personal information was collected from a child under 13, we will take reasonable steps to delete it.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

Quetzal Food Truck is not responsible for the privacy practices, security, or content of third-party websites. We encourage customers to review the privacy policies of those providers.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, ordering services, business practices, or legal requirements.

Any changes will be posted on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy or our privacy practices, please contact:

Quetzal Food Truck
Phone: +1 (502) 277-7481
Website: quetzalfoodtruck.com